The general terms and conditions of sale define the legal framework within which all reservations are made. Read them carefully.
Art. 1. Identification, definitions and scope of application of the general conditions of provision
1.1. Identification of the service provider
LE CLOS DES HAIES is an accommodation managed by Mr. DUHAIN Jean-Pierre, established in Belgium, at SILENRIEUX, Rue Chemin des Mines, 22
can be reached by phone at +32465209563 and by email at closdeshaies@gmail.com
1.2. Definitions
We understand by:
""Client"": the client who reserves a service made available to them by the Provider, on the Website;
""General Conditions"": these general conditions of provision;
""Reservation"": the provision contract which binds the service provider to the Client at the end of the reservation procedure, including the General Conditions and the specific conditions of access to the accommodation;
""service provider"": the natural or legal person (or their agent) who owns the accommodation made available to the Client via the Marketplace
""service"": accommodation and/or activities made available by the service provider and bookable by the customer.
Scope of application
The General Terms and Conditions govern the contractual relationship that the Service Provider enters into with the Client. They are an essential element of the Contract. Consequently, these terms and conditions may only be deviated from if the Service Provider has given its prior written consent. Therefore, the Client may not in any way claim the application of its own possible general conditions, whatever they may be. If the Client wishes to deviate from the General Conditions, it must make an express request prior to the conclusion of the Contract. In this case, however, the General Conditions will remain applicable in a supplementary manner.
Art. 2. Purpose and acceptance of the General Conditions
2.1. Purpose
The service provider provides services to the client. It manages bookings and, in return, receives payment for its services and provisions.
2.2. Acceptance
Any reservation made by the customer assumes that he has read and expressly accepted the general conditions, even if he has not affixed a handwritten signature to said conditions.
The Client and the service provider agree that the confirmation of the reservation by the Client is final, when he clicks on the button ""I accept the conditions…"". By doing so, he declares to have read and accepted the general conditions of provision as well as the specific conditions. He confirms his reservation and pays. This constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. This electronic signature therefore expresses the customer's consent to the service provider's offer, on the one hand, and his acceptance of the general conditions, on the other hand.
Art. 3. Customer's obligation to provide information and use of the rented property
The customer is required to provide correct, complete and up-to-date information, in particular, but not limited to, the composition of the group of participants in the stay (minors, animals, etc.) and the reason for the stay. The customer will assume all consequences, in general, and in particular financial, resulting from any inaccurate, incomplete and/or out-of-date information that he/she has provided.
The customer uses the rented property in accordance with its intended purpose and as a responsible family man. He is required to respect the maximum capacity provided. Any breach of this clause may result in immediate termination of the contract, at the customer's expense, with the rental amount remaining permanently acquired by the service provider.
3.1. Minors
Under no circumstances will the service provider agree to contract with a person under the age of 18. Any reservations made by persons under the age of 18 are deemed non-existent, without the customer being able to claim any compensation. The customer is required to compensate the service provider for all direct and indirect consequences related to the fact that they made a reservation by entering an incorrect date of birth.
3.2. Animals
When admitted, pets accompanying the customer must be reported.
3.3 Groups
The service provider reserves the right to refuse any booking, particularly group bookings, without giving reasons or in connection with a festive event, or to impose special conditions on such bookings.
3.4. Respect for the neighborhood and the environment
The customer agrees to behave in a way that is respectful of residents and the environment in general: fauna, flora, various equipment, etc.
The customer agrees not to park vehicles in areas not designated for this purpose (lawn, garden, etc.). He also agrees not to install temporary accommodation such as a tent, mobile home, etc.
3.5 Sanctions
If the Client fails to comply with the obligations referred to in Article 3, the service provider may refuse access to the accommodation.
Likewise, he will be entitled to terminate the Contract during the stay, if he becomes aware of an illicit or non-compliant use of the accommodation or of behavior by the client or a person or animal in his care causing or likely to cause an embarrassment or nuisance such that it jeopardizes the smooth running of the stay.
Art. 4. Total price of the stay
4.1. The total price of the stay is made up of:
- the price of occupying the accommodation,mentioned on the accommodation presentation page published on the Website, for the selected period and taking into account the number of participants declared;
- premiums relating to insurance possibly taken out by the Client during the stay reservation procedure.
- mandatory charges/supplements,
- optional charges/supplements chosen by the customer
- Any tourist taxes
Unless otherwise stated, all prices include VAT, to the extent that such tax is applicable.
The customer will no longer be able to benefit from price reductions or promotional offers after making their reservation.
The delivery of keys may be refused by the service provider in the event of non-payment of the total price of the stay, at the latest on the day of arrival.
4.2. Mandatory and optional charges
Unless otherwise stipulated, cleaning fees, energy and communication packages, taxes, as well as fees related to the provision of additional services are paid by the customer to the service provider upon arrival.
4.3. Deposit – Inventory *
Unless otherwise stipulated, a deposit of 150 euros set by the service provider will be required as a security deposit upon arrival. Any breakages or damages will be deducted from this deposit, as well as cleaning costs if the rented property has not been left in a proper condition. It will be returned no later than fifteen days after departure, less any damage, upon presentation of quotes and invoices. An inventory of the premises will be carried out by the owner at the beginning and end of the stay. This inventory must be signed by both parties to demonstrate the condition of the rented property and its equipment.
The client expressly agrees that the deposit will only be returned when an agreement has been reached between the client and the service provider regarding the breakdown of the charges and costs referred to in the preceding paragraph or, failing agreement, when a final court decision with the force of res judicata has been issued.
* This article is optional and can only concern the rental of gîtes and furnished accommodation.
4.4. Tourist tax
Unless otherwise stipulated, tourist tax, whether included or not in the prices, if it is in force in the municipality, is payable on site to the service provider.
Art. 5. Payment terms and deposit
All reservations will be subject to full payment of the amount due for the stay.
Following your reservation and immediate payment of the deposit or the total amount of the stay, the service provider will return a reservation confirmation to you specifying the amount of any balance due.
The deposit paid upon reservation is not refundable under any circumstances.
Art. 6. Cancellation/early departure costs – cancellation insurance
Cancellation of a reservation will incur cancellation fees.
In case of cancellation notification at least 30 days before the scheduled arrival date, the amount of these fees is 30% of the total amount (Deposit), and, in case of cancellation less than 30 days before the scheduled arrival date, the customer is required to pay the total amount.
The premature departure of the client, whatever the reason, does not entail any reimbursement – even partial – of the price of the stay.
The customer can insure himself against these risks by taking out cancellation insurance.
Art. 7. Liability - Insurance
The client occupies the property as a responsible person. He assumes responsibility for the rented property, its equipment and the land made available to him.
He reimburses the service provider for all costs incurred by him and undertakes to report any damage. By providing accommodation, he is legally obliged to return it in the condition in which he received it.
Therefore, he undertakes to cover his civil liability in the event of fire, theft, water damage both for rental risks and for furniture rented out, as well as for claims by neighbors.
Art. 8. Late payment
Any amount owed by the customer and not paid 10 days after its due date will automatically and without formal notice, for the benefit of the service provider, produce interest of 1% per month from its due date, the interest for any month started being due for the entire month.
Art. 9. Solidarity
The obligations of the contract are indivisible and joint and several with regard to the customer, his heirs, or his beneficiaries, in any capacity whatsoever.
Art. 10. Disputes
Any disputes or contests which cannot be resolved amicably will be submitted to the jurisdiction of the courts of the judicial district where the property is located.